The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
How can I figure out my ring size? How does FMJ size rings?
If you do not know your ring size you can get sized by any local jeweler or you can purchase the listing below and do it from home! I do not recommend self measuring as this is not an accurate way to obtain a true ring size.
I use standard USA ring sizing but can help you confirm the right size in any other measuring scale (UK, Australian, European).
*Please note I cannot be held responsible for incorrect ring size determination based on self measurement.
When will my order ship?
Most items within my shop typically are made and shipped between 4-8 business days after purchase. Etsy displays a creation "ships in" timeframe before, during, and after your purchase. To view your order and ship time info follow these steps:
click on the "you" tab
click on the "purchases and reviews" tab
scroll down till you find your order with me
If your order has shipped already it will display a big BLUE button that says "track package".
click the blue "track package" button and a new window will pop up.
*NOTE etsy's link with the USPS system is not always accurate or up to date. To view the USPS tracking system you need to scroll down, find your tracking number, and click it to be redirected to the tracking page for the USPS.
Etsy Displayed FREE Shipping During Purchase
Free shipping is offered for orders over $35.00. Should an order be returned for any reason the buyer is responsible for the standard $4.50 shipping charge which etsy has incorporated into the item cost at the time of the purchase. Should an order be partially refunded, if the order total drops below the $35.00 threshold, the shipping cost will be deducted from the item refund.
*Also please note that First Class/Priority shipping options contain NO insurance on a parcel unless you have payed an additional fee for the USPS service. USPS Express Includes insurance up to $100.00. If you would like, for an additional cost, you can add further insurance if needed(you must contact me prior to purchase for this service).
Gift wrapping and packaging
All items come gift wrapped/boxed and carefully packaged. If you purchase multiple items within 1 order all items will be grouped into 1 box upon shipment to conserve shipping cost. If you would like to purchase additional boxes it is not a problem, please contact me prior to purchase for a custom listing for additional boxes!
I need my order faster than 4-8 buinsess days!
I do offer a rush upgrade to make your order faster. This listing does not include an upgrade on shipping. Please be sure to upgrade you shipping as well to ensure timely delivery of your parcel once it is shipped.
This listing is non refundable, as i will make your item(s) during my personal time so that my order cue is un affected. Think about it like this... would you clock in for overtime for free?
Unsure if it will arrive by your needed date? Please contact me prior to purchase for a specific date.
What is oxidized?
I use sterling silver and LOS to make oxidized items. The oxidized effect is a hematite finish or is almost black in color. Please note this process is not permanent, as wear and tear can buff away the layers of darkeneing causing an almost antique effect eventually.
Can I return or exchange my order?
Personalized or "custom listing" items such as initial rings or birthstone duos can not be returned. If you order a ring with either of these and it does not fit it can be resized! I do not charge for this service though keep in mind the information below when purchasing:
The customer is responsible for shipping costs to/ from my studio for returns and exchanges, and prior shipping costs cannot be refunded.
I accept exchanges and returns on all other items.
For full Policy info please click below:
EXCHANGE TIMELINES: 1-2 WEEKS BEFORE RESHIP
I do offer wholesale. I not have a minimum and the turn around time varies do to the size of order placed. Depending upon the size of the order I can offer between 10% and 20%. Please do not ask me to lower my prices as all items are made by my hand and not ordered to be resold from forigen counties as some shops are doing! Thank you for your consideration.
Does your sterling silver contain nickel?
No, sterling silver contains 92.5 percent pure silver and 7.5 percent copper.
Delivery Status (Delayed/Stolen/Lost)
If you feel that your parcel has become delayed or lost in transit you can call your local post office to see it they can locate it for you. Please note my shop is not responsible for lost or delayed parcels as once your order has shipped it is out of my hands. Additionally if your parcel has become lost my shop is not responsible for replacing the stolen/lost/delayed parcel without my permission/consent. I do apologize for any inconveniences!