By making a purchase, you agree that you have read and understood my policies.
★Domestic Shipping Policies★
All packages are sent via Domestic FIRST CLASS USPS mail. Normal production is between 1-5 days please see individual listing ship times. As long as all information pertaining to your order has been noted or selected, there will be no need for me to reschedule your order unless you have ordered a “pre-order” item. Once your order is complete, it ships via first class mail which typically, but is not guaranteed, takes 2-5 days to arrive at its destination within the United States
★International Shipping Policies★
I ship everything via International FIRST CLASS to keep your shipping cost low. First Class shipments are sent with tracking information but sometimes cannot be tracked beyond the US border. Also, International First Class shipping can take anywhere from 10 days to 6 weeks to arrive and I've found it's on the later end around busy times of the year, i.e. holidays. Please bare this in mind when placing your order. If you should wish for Priority Mailing, please reach out to me prior to placing your order. Once your package leaves me, it is in the hands of the postal system and I am not responsible for replacing the contents of packages lost in the mail. It is rare when packages are lost but it can happen. I apologize but I will no longer remake an order if your tracking confirms that the package has been delivered.
FOR INTERNATIONAL ORDERS PLEASE READ
Please keep in mind that customs fees vary greatly from country to country and fees are not applied until the item reaches the destination country. I am unable to predict what fees, if any, will be applied. For this reason, I am not responsible for unexpected customs fees/ taxes. And for that specific reason my International shipping charges are kept low so that if you are assessed fees or taxes on your end, at least my charges were minimal. Please be aware that in some countries, especially the UK, these fees can be quite high. I will not mark the customs form as a gift, as this is illegal for me to do so.
I encourage all buyers to familiarize themselves with their country's customs regulations before making international purchases.
REFUNDS & EXCHANGES:
Please measure carefully and as correctly as you can!
If your piece has been personalized/customized just for you, is handmade buckskin leather jewelry, or is OOAK unfortunately it cannot be returned! But if you receive something that has been damaged/ruined please feel free to contact me I want you to be able to wear and enjoy your purchase!!
If your piece isn't buckskin, hasn't been personalized/customized, and it’s not "OOAK" you have two weeks (14 business days) to return it upon -date of receipt- and given it hasn't been worn, is undamaged, and is returned in the state I sent it to you, I will offer you a full -item- refund. Please understand you must return the item with a valid tracking number!
Exchanges: You may exchange your purchase for equal value of what you are exchanging provided the item has not been worn. Due to sanitary reasons I can not except returned or exchanged jewelry that has been worn previously! Also on exchanges or returns customer is solely responsible for exchanged item shipping cost. If you wish to exchange an item please contact me for a private listing for additional shipping cost.
Single Exchange Policy: Items may only be exchanged 1 time. Example: You purchase a hand chain, you receive it and don't think the hand chain would look good on you so you exchange it for another hand chain or different item, you may not exchange the exchanged item. I apologize for any inconvenience!
All exchanges final.
No shipping labels can be refunded as they are not refunded to me.
Please be aware I am not a large company or co-operative partnership. I am one individual working from home to stay home. I do not have a fancy shop or studio, I work out of my spare room and garage. I use traditional methods when creating my products. Occasionally I send out freebies because I know what it’s like to get a little extra. Please kindly return extras when exchanging or returning. Please do not use a code that does not apply for your order. Additionally please do not leave a note with an alteration or rush that was not discussed prior to ordering. If you are unfamiliar with the products I use please take a moment to search out or ask so that you can be fully aware of what you are purchasing! I take the time to create special items and would love for the owners to be able to wear the for a very long time, while there are no permanent ways to rid metal of tarnish or timely patina though I do use methods to slow down these processes but I also offer cloths to wipe them away and keep metals shiny like new. FMJ works with fine metals, sterling silver (both recycled and fresh), brass, soft copper (both recycled and fresh), leather, genuine hand-worked buckskin leather, 14k solid gold, 14k goldfill, as well as several plated chains and findings. As these pieces come in contact with your skin, they will naturally age or darken, adding a rustic beautiful flare to them. If that isn't to your thing, I am now offering a sunshine polishing cloth to keep them sparkly and bright.
Additional information on chemical and other materials in contact with all metals: